Refund policy

1. Eligibility for Returns:

  • We accept returns within 30 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Products that have been installed, used, or damaged by the customer will not be eligible for return.

2. Return Process:

  • To initiate a return, please contact our customer service team at GuangzhouCarlong@outlook.com to obtain a Return Merchandise Authorization (RMA) number.
  • Include the RMA number on the return package to ensure efficient processing.
  • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refund or Exchange:

  • Once we receive the returned item and verify its eligibility, we will process the refund or exchange.
  • Refunds will be issued to the original payment method used during the purchase.
  • If you opt for an exchange, we will ship the replacement item once the returned product is received and inspected.

4. Restocking Fee:

  • A restocking fee may apply to certain returns. This fee will be deducted from the refund amount and will be communicated to you during the return process.

5. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately upon receipt.
  • We will arrange for a replacement or issue a full refund, including return shipping costs, upon verification of the damage or defect.

6. Non-Returnable Items:

  • Some items may not be eligible for return due to safety or regulatory reasons. These include, but are not limited to, certain electronic components and hazardous materials.

7. Exceptions:

  • Custom or special order items are non-returnable unless they are damaged or defective.
  • Returns of items purchased during promotional periods may be subject to specific terms and conditions outlined in the promotion.

8. Customer Satisfaction:

  • Our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns regarding our return policy or your specific situation, please don't hesitate to contact our customer service team.

By making a purchase on [Your Auto Part Website], you acknowledge and agree to abide by the terms and conditions of this return policy. We appreciate your business and look forward to serving you again in the future.